One of the best ways to provide better user experience is the live chat which is installed on your website. In today’s world, live chat has become an integral part of better customer service and satisfied customers likely to convert which is beneficial for your business. Live chat makes conversation interacting and engages more customers to boost sales. Live chat saves a lot of time in getting the response, a customer gets quick answers. Through live chat, you can track the real-time visitors to your sites.
Installing live chat on your website is very beneficial for your business as well as for your customers. Through live chat, customers can easily connect with your business and real-time communication with the customer can increase your sales. Most of people trouble finding a specific item on your website. And a total of 45% of people take online purchase decisions after live chat as it plays a huge role and can easily generate sales. Here are some important reasons to have a live chat on your website.
1. Customer Convenience
Live chat easily connect a customer to the agent, as it saves their time and solving their queries on time. Phone and emails are every time consuming, as live chat provides quick solutions and save a lot of time. It is very convenient for the customer to make the correct decision as there is someone to guide them about the products and services.
It is a very effective way to connect as the customer doesn’t have to open mail for all their questions. Live chat provides convenient service that helps in building long term relations with customers as well as builds trust for your brand.
Live chats are cost-effective for business as they need less maintenance and can handle multiple customers at once, thus you don’t need to hire more employees. Live chat tools are inexpensive to implement and provides extra benefits to your business.
It increases efficiency as it reduces the wait time and provides better customer service. Implementing live chat is very useful and most widely used worldwide. Business are always try to find out some cost-effective customer service, live chat is one of them.
3. Increase Sale
While customer browses through the website, they might have some questions about your products. With the live chat, you can immediately provide them the details and also cross-sell other products. It will boost your sales and build trust among the customers. Live chat makes it very easy to connect with your potential customer and very much helpful for any business to increase the conversion rate.
As about 30 % many customers buy products after a live chat, it helps them make the right buying decision. Live chat is a great way to increase your sales and get the customer to engage for a longer time.
4. Build Long term Relationship
Live chat is a great way to build long-term relationships with your customers. Through this customers know you are there to solve the queries and loyalty comes from that. Around 40% of consumers have stopped buying products with the brand after a poor customer experience. So, providing a better user experience will build trust and lead to long term relationships with your customers.
When customer feel that someone is listening to their queries there is likely to build a strong connection and will share their positive experience with other people also. Live chat is an effective way to build long term relations with your customers and also lead to growing your business.
5. Better User Experience
Live chat is a great way to connect with your customers. Chat in real-time can be very much helpful and providing quality service to the customer will increase trust among them. The 24* 7 availability makes it more convenient for the customer and solving the problems on time will make your customer happy.
About 48% of people come back after the live chat and tend to buy more often. With a better service experience, you can build long term relationships with your customers. So, providing a great service to your customer leads to grow your business and maintain a good relation with them.
6. Customer Satisfaction
A live chat help solve your customer doubts quickly. If your customer is satisfied with the services, then there is a 61 % chance they would recommend your business to others as well. The higher customer satisfaction rate leads to build higher trust among the people.
Live chat provides an opportunity for your brand to improve customer service on your website. People can easily connect with your customer representative and get live solutions for the problems. Customers can get answers regarding what to buy, or what is the best selling product while providing a guide through a live chat and engage more people on your website.
Hopefully, this will help you understand that live chats are very beneficial for your business to grow further. Live chats will increase loyal customers and boost the sale. So, get connected with your customers and start getting the benefits of online chat for your business today.
Frequently Asked Question
Should I use live chat on my website?
Yes, most businesses have taken to using live chat on their websites to increase customer satisfaction.
How does live chat work on a website?
Live chat is a great way to show customers that you care about them. It can be a lifesaver for business owners who want to handle questions and inquiries without having to log into the website or pick up the phone.
What is the disadvantage of chat?
The main disadvantage would be that when you have a conversation through text-based communication, there are no visual cues such as facial expressions and gestures which can make misinterpretation more likely. This can lead to problems with comprehension and understanding what was said by both parties involved in the conversation.